Shipping
Shipping carriers that may be used are UPS, FedEx and United States Postal Service (USPS).
The map below is a general representation of transit times for Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations.
Shipping Details
1) Free shipping is to the contiguous 48 states only.
2) "Stocked" items are items that ship from our main warehouse in St. Louis, MO. These items will ship the same day if the order is placed before 1pm CST Monday-Friday. Orders with "stocked" items placed after 1pm CST or on weekends or holidays will ship the following business day.
3) "Non-stocked" items or items that say "Leaves warehouse in 3-5 business days" will ship directly from the manufacturer to you. This is also known as "drop shipping". If you need a "non-stocked" item quicker, please contact us. Non-stocked items cannot ship outside the 48 mainland United States.
4) If you have both "stocked" and "non-stocked" items on your order, we will ship the "stocked" items that day (if order is placed before 1pm CST M-F). The "non-stocked" items will arrive separately at no extra cost for shipping.
5) Choosing Express Shipping for "non-stocked" items will not speed up the 3-5 business days in processing. It will only speed up the shipping time once the 3-5 business day timeframe has passed.
6) Additional shipping charges may apply to orders shipping outside the contiguous 48 states.
7) Backorder dates are approximate and are subject to change.
8) ASICS products cannot have a final destination of an international address. If ASICS products are ordered to ship internationally, those products will be removed from the order and the customer will not be charged.
9) Duties or taxes are not included for Canadian customers.
10) Orders shipping to a freight forwarding company will be cancelled, unless paid with PayPal.
Request A Return
Step 1: Have your confirmation order number ready.
Step 2: Click below to see if your order qualifies for our self-serve return request system. If so, follow the prompts there. You'll be finished and ready to return in less than 5 minutes!
Request RMAStep 3: No order found? If your order doesn't come up, continue to Step 4.
Step 4: Fill out our RMA form to request an RMA from our Customer Service team. We will email you the RMA and return instructions during business hours. You will also have the option to use our prepaid return label for $9.95.
Returns
Returns Policy
Returns must be sent back within 30 days of the order date to the All Volleyball Warehouse at 9707 Green Park Industrial Drive, St. Louis, MO 63123. for a full refund, less shipping charges and prepaid return label charges (if applicable).
Prepaid return labels are $9.95 each or the oversized item handling fee for large/bulky items and are for use within the mainland US states only.
Return Merchandise Authorization (RMA) numbers are required for all returns.
To exchange, return the items for a refund and place an order online for the new items.
Items must be returned in re-sellable condition without any scuffs, marks, damage or odor. Shoes and shoebox must be inside other packaging for shipping. Do Not put tape on the shoe box itself.
We are not responsible for lost or stolen packages shipped to the address provided. The best thing to do is contact the carrier and file a claim. While we cannot offer a free replacement, we can offer a 25% discount if you would like to re-order.
Items returned with damaged or incomplete packaging will be charged a $5.00 restocking fee.
Items returned that require light cleaning will be charged a $10.00 restocking fee.
Items returned after 30 days will be charged a 25% restocking fee.
Items returned that cannot be resold as new will be charged a 50% restocking fee.
Sublimated, custom, special-order, final sale, mystery and decorated (printing or embroidery) items are not eligible for returns/exchanges.
Shipping and handling charges are not eligible for refunds except in special circumstances determined by Customer Service
Depending upon the bank or credit card company, refunds may not show up in the account for 1-5 business days. For orders paid with a PO or check, a Team Member will contact you.
Cancellations
Cancellation Policy
If you need to cancel your order, you'll need to reach out to our customer service department during our normal business hours. You can contact us through chat, phone, or email to complete this request. Please note, if your order has already been picked, packed, or shipped we will not be able to complete your request. If you weren't able to reach us within the cancellation window you can still return your order for a full refund!
Due to our fraud prevention software, some orders may be cancelled by All Volleyball even after you have received a confirmation email. A notification of the cancellation will be sent via email in these circumstances. If your order has been cancelled, please reach out to our customer service department at [email protected] for further assistance.
Refunds
Refund Policy
Returns must be sent back within 30 days of the order date to the All Volleyball Warehouse at 9707 Green Park Industrial Drive, St. Louis, MO 63123. for a full refund, less shipping charges and prepaid return label charges (if applicable). Items must be returned in re-sellable condition without any scuffs, marks, damage, or odor. Sublimated, custom, special-order, final sale, mystery and decorated (printing or embroidery) items are not eligible for returns.