Shipping Practices
On each product page there is a shipping tab that indicates if an item is stored at our warehouse or is stored at our manufacturer. We define these items as "stocked" items and "non-stocked" items. Please read below for more explanation of each as well as the term "drop shipping." Also, please note if you want printing there will be additional processing days. For more information about printing please visit our Uniform Printing page.
Stocked Item
When we indicate an item is "stocked" at our St. Louis, MO facility it means that we have dedicated warehouse space for that item. Stocking items gives us more flexibility and control which enables us to process and ship orders the same day (placed before 1pm CST)! If you order after 1pm CST we will do our best to get it out that day, but at the very latest it will ship the next business day. It is important to note that ship days are business days so weekends and holidays don't count.
Because there are items on our site that we do not physically stock sometimes we will send partial shipments (stocked items still ship same day if ordered before 1pm CST); however, we will never charge you additional shipping. The items that are not stocked at our facility typically take up to 3-5 business days to leave the warehouse. That said, sometimes it is much sooner so call us (314) 842-7077 Monday-Friday, 10am-5pm CST if you need a non-stocked item quicker. It is important to note that there are some situations where we will ship "stocked" items directly from our manufacturer (mainly for team orders); however, we will email you within one business day if there is any expected delay. Lastly, because orders paid with PO's take longer to process orders will leave the warehouse within 3-5 business days. For more information please visit our Shipping page.
Non-Stocked Item
When we indicate that an item is "non-stocked" it means that it is not physically stored at our St. Louis, MO facility (we also include an icon that states, "Leave Warehouse in 3-5 Business Days" on the product page). Simply put, it is nearly impossible to stock all the items needed to be a full service volleyball retailer. However, because of our relationships with our manufacturers we are able to drop ship (see definition below) directly to our customer or have the items sent to our facility to consolidate a customer's shipment/order. Typically, non-stocked items leave the warehouse in 3-5 business days. If there are non-stocked items on your order those will be shipped separate from your stocked items at no additional cost (stocked items ship same day if ordered before 1pm CST).
It is important to note that if you select Express Shipping for non-stocked items those items will leave the warehouse and be shipped via Express after the 3-5 business day processing time. Express shipping DOES NOT speed up processing time. Occasionally our manufacturers are able to process and ship items quicker; however, this is based on a number of factors that are out of our control. If you need a non-stocked item quicker please call us (314) 842-7077 Monday-Friday, 10am-5pm CST. Often times we are able to get more accurate processing/delivery times once we know what items you need, when you need them and where you are located. For more information please visit our Shipping page.
Drop Shipping
There are some items on our web site that we do not physically stock at our facility (see "Non-Stocked" definition above) so when you order this item we often times will ship it directly from our manufacturer. This is called "drop shipping" and every company that sells products online does this although they may explain it differently.
When an order is drop shipped, it can take several days for our manufacturer to process, pack and ship your order. From there, depending on the destination and shipping preference it can add several more days for delivery. Once the tracking number is made available, we will update your order and email that information to you.
Additionally, there may be times we have the drop shipped item(s) shipped to our facility before shipping to you. This is done to get your items to you the quickest, easiest and most affordable way possible. Either way we are committed to getting your order to leave the warehouse in 3-5 business days.
It is important to note that if you select Express Shipping for non-stocked items those items will leave the warehouse and be shipped via Express after the 3-5 business day processing time. Express shipping DOES NOT speed up processing time. Occasionally our manufacturers are able to process and ship items quicker; however, this is based on a number of factors that are out of our control. If you need a non-stocked item quicker please call us (314) 842-7077 Monday-Friday, 10am-5pm CST. Often times we are able to get more accurate processing/delivery times once we know what items you need, when you need them and where you are located. For more information please visit our Shipping page.