The shipping carriers that may be used are FedEx and United States Postal Service (USPS). This map illustrates service schedules in business days as of February, 2013 for FedEx Ground shipments
The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations.
FedEx Ground and Express business days are Monday through Friday (excluding holidays). FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).
USPS Ground delivery days are Monday through Saturday (excluding holidays). USPS Express delivery days are Monday through Saturday.
All orders shipping to a freight forwarding company will be cancelled.
All Volleyball, Inc. is proud to be one of the only volleyball specific retailers that ships to Internationally. Please visit the International Shipping section of this page.
1) Orders with “stocked" items placed before 1pm CST will be shipped that day (Monday-Friday). Orders with “stocked” items placed after 1pm CST or on the weekend (or holidays) will be shipped no later than the following business day. (See our Shipping Practices section below for more information).
2) Orders with “non-stocked” items may be shipped directly from our manufacturer and will be shipped in 3-5 business days. If you need a "non-stocked" item quicker, please call (888) 962-7077 (Monday-Friday, 10am - 5pm CST). (See our Shipping Practices section below for more information).
3) If you have both “stocked” and “non-stocked” items on your order, we will ship the "stocked" items that day (if order is placed before 1pm CST) and ship the “non-stocked” items separate in 3-5 business days at no additional cost. (See our Shipping Practices section below for more information).
4) Choosing Express Shipping for "non-stocked" items means that those items will ship express when fully processed in 3-5 business days. (See our Shipping Practices section below for more information).
5) We will notify you via email within 1 business day if there is any expected delay.
6) Ground shipping is estimated at 1-4 business days (Monday-Friday, no holidays) from the time your order leaves our facility.
7) Shipping days are business days, no holidays or weekends.
8) Handling charges may apply to oversized, heavy or bulky packages.
9) P.O. Box delivery on 2 Day or overnight shipments may be subject to additional fees.
10) Additional shipping charges may apply to orders shipping outside the contiguous 48 states.
11) We are happy to ship internationally. Please visit the International Shipping Section of this page.
12) We reserve the right to change shipping charges at any time.
13) Under normal circumstances we do not require a signature, but we reserve the right to do so at our discretion.
14) Backordered items will ship at a later date. Please be aware that backorder dates are approximate and are subject to change.
15) All backorders that remain after original shipments will be shipped by standard ground service without any additional shipping charges.
16) All orders shipped to a P.O. Box will be shipped USPS.
17) Asics & Mizuno products cannot have a final destination of an international address. Therefore, we cannot ship Asics products through our international shipping option. If Asics products are ordered to ship internationally, those products will be removed from the order and the customer will not be charged.
18) Fedex and USPS do not count the departure date as a transit day.
19) Out of state orders will not be charged sales tax. In state orders (Missouri) will be charged 7.113% sales tax.
*Occasionally our manufacturers are able to process and ship items quicker than the 3-5 business days; however, this is based on a number of factors that are out of our control. If you need a "non-stocked" item quicker please call us (888) 962-7077 Monday-Friday, 10am-5pm CST. Often times we are able to get more accurate processing/delivery times once we know what items you need, when you need them and where you are located.
On each product page there is a shipping tab that indicates if an item is stored at our warehouse or is stored at our manufacturer. We define these items as “stocked” items and “non-stocked” items (non-stocked items also have an icon that states, “Ships in 3-5 Business Days” on the product page). Please read below for more explanation of each as well as the term “drop shipping.” Also, please note if you want printing there will be additional processing days. For more information about printing please visit our Uniform Printing Services page.
When we indicate an item is “stocked” at our St. Louis, MO facility it means that we have dedicated warehouse space for that item. Stocking items gives us more flexibility and control which enables us to process and ship orders the same day (placed before 1pm CST)! If you order after 1pm CST we will do our best to get it out that day, but at the very latest it will ship the next business day. It is important to note that ship days are business days so weekends and holidays don’t count.
Because there are items on our site that we do not physically stock sometimes we will send partial shipments (stocked items still ship same day if ordered before 1pm CST); however, we will never charge you additional shipping. The items that are not stocked at our facility typically take up to 3-5 business days to ship. That said, sometimes it is much sooner so call us (888) 962-7077 Monday-Friday, 10am-5pm CST if you need a "non-stocked" item quicker. It is important to note that there are some situations where we will ship “stocked” items directly from our manufacturer (mainly for team orders); however, we will email you within one business day if there is any expected delay. Lastly, because orders paid with PO’s take longer to process they will be shipped within 3-5 business days.
When we indicate that an item is “non-stocked” it means that it is not physically stored at our St. Louis, MO facility (we also include an icon that states, “Ships in 3-5 Business Days” on the product page). Simply put, it is nearly impossible to stock all the items needed to be a full service volleyball retailer. However, because of our relationships with our manufacturers we are able to drop ship (see definition below) directly to our customer or have the items sent to our facility to consolidate a customer’s shipment/order. Typically, "non-stocked" items take up to 3-5 business days to ship. If there are "non-stocked" items on your order those will be shipped separate from your "stocked" items at no additional cost (stocked items ship same day if ordered before 1pm CST).
It is important to note that if you select Express Shipping for "non-stocked" items those items will ship express when fully processed. Occasionally our manufacturers are able to process and ship items quicker than 3-5 business days; however, this is based on a number of factors that are out of our control. If you need a "non-stocked" item quicker please call us (888) 962-7077 Monday-Friday, 10am-5pm CST. Often times we are able to get more accurate processing/delivery times once we know what items you need, when you need them and where you are located.
There are some items on our web site that we do not physically stock at our facility (see “Non-Stocked” definition above) so when you order this item we often times will ship it directly from our manufacturer. This is called “drop shipping” and every company that sells products online does this although they may explain it differently.
When an order is drop shipped, it can take several days for our manufacturer to process, pack and ship your order. From there, depending on the destination and shipping preference it can add several more days for delivery. Once the tracking number is made available, we will update your order and email that information to you.
Additionally, there may be times we have the drop shipped item(s) shipped to our facility before shipping to you. This is done to get your items to you the quickest, easiest and most affordable way possible. Either way we are committed to getting your order shipped to you in 3-5 business days.
It is important to note that if you select Express Shipping for "non-stocked" items those items will ship express when fully processed. Occasionally our manufacturers are able to process and ship items quicker than the 3-5 business days; however, this is based on a number of factors that are out of our control. If you need a "non-stocked" item quicker please call us (888) 962-7077 Monday-Friday, 10am-5pm CST. Often times we are able to get more accurate processing/delivery times once we know what items you need, when you need them and where you are located.
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
|Register with Bongo and receive a U.S. shipping address.|
|Enter the Bongo address as both your billing and shipping address.|
|Use the credit card that you have on file with Bongo as the payment method.|
|Once the order arrives at Bongo, log into your account to forward to your country.|
Please note: All Bongo international customers must use PayPal as their payment method UNLESS you have a US-bank issued credit card.
|Click Below to Get Started:|
Returns & FREE Exchanges
How do I exchange an item? Are exchanges FREE?
YES! We will ship your exchange order for free no matter the amount.
To take advantage of this program you’ll need to contact us by either:
1) Calling during normal business hours.
2) Emailing us (be sure to include either your Reference or Order number).
3) Chatting with us online during normal business hours.
Once we hear from you we’ll provide a code for you to place your new order for free shipping no matter the amount.
We will then help you coordinate the return from your first order.
You can also print our Return/Exchange Form. Once we receive your package, we will process it as an exchange and ship the new item(s) to you for free! Be sure to put as much information as possible about the product you want to exchange for. This may include: name, style, color, size, etc. Missing information will delay the shipment of your new item(s). If there is a difference in price and you paid with a credit card, the card associated with your original order will be refunded or charged accordingly. You will receive an email confirming this. If there is a difference in price and you paid through PayPal, we will contact you by email asking you to give us a call with payment information. If you paid by check or Purchase Order, please contact a team sales representative at (888) 962-7077 or email@example.com before sending your package for exchange.
What if the item I am returning is defective?
Please call, email or chat with an All Volleyball team member during normal business hours. We can ship your replacement order for free no matter the amount. We will then help you coordinate the return from your first order. You can also print our Return/Exchange Form and ship back to us. In both cases, once received if we determine it’s defective we will refund you the full purchase price along with the cost of shipping the item back to us.
What if I received the wrong item(s)?
Each package is double-checked before it’s shipped to ensure that you get exactly what you ordered. However, if we shipped something to you by mistake, please contact us so we can correct our mistake immediately. Please note: All shortages, mis-shipments, and other discrepancies must be claimed within 14 days of delivery. Please call (888) 962-7077, Monday-Friday, 10am-5pm to speak with an All Volleyball team member. You can also email us at firstname.lastname@example.org anytime. One of our representatives will contact you within 24 hours (business days only). We will ship out the correct item as soon as possible and arrange for you to send the incorrect item back to us.
What if I need to return/exchange my international order? What if it’s defective?
We do accept international returns, but you are responsible for getting the item(s) back to us. For exchanges, please follow the process as outline above. If you have a defective item, we will gladly refund you for the purchase price of the item and the shipping cost from All Volleyball to your US address. We are not responsible for any additional shipping, customs, duties, taxes from Bongo International to you.
Things to Keep in Mind:
For exchanges, we pay for shipping your new item to you no matter what the cost.
Free Shipping for exchanges includes FedEx Ground and USPS Priority Mail only.
Item(s) you are shipping back to us must be in new, sellable, store-bought condition. Simply stated: the item cannot be worn, practiced in, or played in. It must have all the original product packaging. Any item that is not in sellable condition will be sent back to the customer and no refund will be given.
If shoes are defective, they must be returned within 45 days of the order date. After that time, any defects will be considered normal wear for volleyball shoes and cannot be deemed defective.
If you are sending shoes back, please put shoes in their shoe box, and then place the shoe box inside another box (we cannot accept returned shoes in just their shoebox).
We cannot accept returns after 90 days from the purchase date.
Once we receive your package, we will process it as a return and refund you for the price of the items. The purchase amount will be refunded back into your account within 3-5 business days. If you need the funds released sooner, please contact the issuing bank or company of your credit card for more information. We will send a Credit Issued email confirming the return to the email address associated with the original order. If you paid with a credit card, we will refund that card. If you paid through PayPal, we will refund that account. If you paid by check or Purchase Order, please contact a team sales representative at (888) 962-7077 or email@example.com before sending your return.
We reserve the right to charge a restocking fee up to 15% on items, which include, but are not limited to web site, vendors, phone, email, fax, and/or retail orders.
Custom orders and orders with printing are non-returnable. If you have questions about this, please contact a Team Sales Representative at (888) 962-7077.