Refund policy

Returns must be sent back within 30 days of the order date to the All Volleyball Warehouse at 9707 Green Park Industrial Drive, St. Louis, MO 63123. Customers must pay for return shipping.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please login to your account on our website. If your return request is accepted, we will email you instructions on how and where to send your package. Items sent back to us without first requesting a return may experience a delay in processing.

You can always contact us for any return question at service@allvolleyball.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Notifications of mis-shipments or damaged items must be made within 7 days of receipt.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and we will let you know if the return was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember, it can also take some time for your bank or credit card company to process and post the refund.

Items returned after 30 days will be charged a 25% restocking fee. Items returned that cannot be resold as new will be charged a 50% restocking fee. Sublimated, custom, special-order, final sale, mystery and decorated (printing or embroidery) items are not eligible for returns/exchanges. Shipping and handling charges are not eligible for refunds except in special circumstances determined by Customer Service.